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Barker Creek Community School

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Technical Support

Technical Support

Please contact your Virtual Academy advisor if you are having issues with curriculum or have questions about assignments, resetting assessments, etc.

For frequently asked questions about Google, Chrome and Classlink, please visit the district Tech Help page. 

For Pearson Connexus help, if the resources below do not address the issue or concern, you can also contact your advisor or the Pearson Connexus Helpline (1-844-597-3224).

    1. To access your BCVA Pearson Connexus courses, use the BCVA - Pearson Connexus tile in ClassLink, or go to the BCVA Pearson Connexus login page. 
       

    2. Log in with the following:

      • Username: your CK username (without the @ckstudents.org)

      • Password: (“Ck” followed by your 8-digit student ID #) and it is case sensitive.

        • Example - Username: davinci1234l
          Password: Ck12345678
           

    **You MUST NOT change your password AT ANY TIME or you will not be able to access or complete  your course.

  • To use Observer access to monitor your child's progress:
     

    • Go to the BCVA Pearson Connexus Login page. 
       
    • Log in with your email (the one you provided to CKSD) as your username and “Welcome20” as your password. If you would like to be an Observer but do not have an account, please contact your student's advisor and they will create an account for you.
       
    • Passwords for Observer accounts can be changed after you have logged in. (Student passwords cannot be changed.)

  • If you are having problems with your Chromebook, please contact Barker Creek's Library Clerk, Maddie Gordon, at 360-662-2583.

    You can also find a folder full of Chromebook and Google tip sheets on Google Drive, such as:

    • How to sign into a Chromebook
    • How to sign into Chrome from Home
    • How to recover a student password

  • If you have received a message that you are locked out of your Pearson Connexus account, please contact your student's advisor and they will reset your account as soon as possible.

    Three things to remember when signing in:  

    1. If you are using ClassLink to access Pearson Connexus, please be sure to use the white BCVA tile with our owl logo. You can also access the Pearson Connexus site using the link your advisor provided.
       
    2. Sign into Pearson with your CK username but do NOT include the @ckstudents.org 
       
    3. Your password should have capital C lower case k in front of your student ID number:  For example: if your password is 12345678, your password would be Ck12345678. 

  • This video will show you how to share your Google Documents with your advisor within the Pearson Connexus platform for all classes except PE.

  • This video will show you how to submit your PE assignments within the Pearson Connexus platform for 9-12 students. 

  • Visit the Pearson Connexus Support page to learn how to utilize the Text-to-Speech Toolbar.

  • The Calendar feature shows all lessons and assignments needed to complete each day. Each activity will show a check mark upon completion.

    The To-Do List feature shows only graded assignments due for the week.

  • Watch these two videos for troubleshooting tips.

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